Bachelor of Science, Information Technology
Jan.2020 – May 2022
Northern Virginia Community College
Sterling, VA
Associate of Science, General Studies
Aug.2017 – Dec.2019
PROFESSIONAL EXPERIENCE
Amazon Web Services Cloud Support Engineer
June 2022 - present
Providing technical support to AWS customers and troubleshooting issues related to AWS
services and infrastructure
Responding to customer inquiries via email, phone, or chat and resolving their technical
issues.
Troubleshoot AWS analytics services such as OpenSearch, Kafka, Kinesis Suites, AppFlow,
Kendra, along with main AWS services such as EC2, S3, IAM, Lambda, VPC/Route 53.
Documenting customer issues and solutions in a knowledge base for future reference
Providing guidance and best practices to customers on how to optimize their AWS
infrastructure for cost
and performance.
Amazon Web Services Data Center Technician
October 2021 - February 2022
Deploying and maintaining hardware infrastructure in AWS data centers.
Installing and configuring servers, storage systems, and networking equipment.
Identifying and resolving hardware and network issues promptly to ensure minimal downtime.
Conducting root cause analysis for incidents and implementing preventive measures.
TECHNICAL PROJECTS
The Cloud Resume Challange
Created Cloud based resume hosted on AWS. Using HTML/CSS, JS, Python, DynamoDB, Route53,
Currently work in progress.